Live Chat Services
Live chat is no longer a nice feature; it is a necessity. As a high-tech company, Tribe was one of the first call center firms to offer chat, and we’ve only improved in the last ten years!
According to Market Trends, live chat is now used by over 40% of customers. Due to Tribe’s high-tech background, our clients have successfully used live chat since the beginning, almost a decade ago. Live chat builds immediate customer engagement and increases the likelihood of converting your consumers into customers. Additionally, customer service agents have a running dialogue of questions and concerns from potential customers to refer back to, increasing the customer experience by not having to repeat their questions or concerns.
An often underestimated benefit of Live Chat is that all the data can be tabulated and stored. Tribe clients often use this data to make informed decisions on product promotion, product improvements, and potential new product offerings. Tribe can tag your chat so you can collect information on frequent requests or issues.