Call Center (inbound/outbound)

Inbound and outbound calls are monitored 24/7 by Tribe’s “Quality Assurance Executives”. As a result, we ensure superb service to your consumers, both new and existing.

Inbound calls are typically from your existing customers. Our agents are brand specialists who can answer these calls with knowledge and expertise that assist your customer immediately. This one-call solution and excellent customer service will increase your repeat business.

Outgoing calls are typically made to new or potential customers. In today’s sales and marketing culture, it takes an expert to make outbound calls that are friendly and engaging. Tribe’s call center agents use a proven appealing and informative script to ensure your outbound calls are successful. To accomplish this Tribe tracks the most important statistics (call pickup, call duration, rejection rate, and conversion rate).