General Manager Operations
Having completed his B.S Hons degree in Software Engineering, Mateen has extensive and broad professional experience in BPO, Telecom and Customer Services sector. Before joining Tribe Consulting as Senior Manager Operations, he served PTCL as Senior Manager Customer Care and HoD of Contact Center North Zone. Besides PTCL, he has worked in well reputed BPOs & Telcos as Manager Training & QA, Manager Business Development & Intelligence, Software Analyst, etc.
His professional training certifications include PMP, CCNA, MCSE, TRI*M, Customer Excellence Management, SAP, 7Habbits, Uplift Services, ISO, HRM & Procurement, etc. With more than 16 years of dependable Customer Care, Business Development, Software Licensing, and client management experience, Tribe Consulting and its clients seek enormous benefit from his professional services.
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