What picture first springs to mind when you hear the term “call center”? Like most people, you’re probably visualizing a massive workplace full of operators taking calls for large Fortune 500 companies like Walmart or Amazon. Call centers may be a helpful and affordable tool for every size business, even the little mom-and-pop store down […]
When most people hear the phrase call center, they picture long rows of cubicles, people wearing headsets, and scripted conversations. Today, though, the business process outsourcing (BPO) call center industry is very different. This fast-paced, high-tech, and strategically important industry has a big effect on customer experience (CX), brand reputation, and business growth. This blog […]
In the rapid-fire pace of today’s business world, it is too easy for entrepreneurs, small business owners, and even busy executives to find themselves whelmed with administrative tasks, operational details, and the ever-growing to-do list. The dream of scaling your business or achieving balance in your work and life can quickly dissolve into the miles […]
In an increasingly global and competitive business environment, companies constantly seek newer and better innovations to streamline operations, reduce costs, and accelerate growth. Offshore outsourcing and all its discussions have dominated the conversation for about decades; now, a strong and steadily emerging trend is redefining the industry-the Outsourcing Companies USA, which offers a unique mix […]
